Frequently asked questions

This file is incompatible, you may have the wrong file.

This error occurs when you try and import your listening history from a file that isn't named in the expected pattern.

If the email you recieved from Spotify does not have the subject "Your extended streaming history is ready to download", then you need to wait a bit longer for Spotify to send the correct files. The type of file you have only contains the streaming data from the last year in an incompatible format. This sometimes happens if you also select "Account data" when starting the data export.

You should get another email from Spotify with the subject "Your extended streaming history is ready to download" which will contain the correct files within a few days / weeks.

If you don't receive another email, or you have another issue, please ask in the #support discord channel (opens in a new tab), or contact [email protected] for a slower response.

I bought plus, but I don't have access to the features!

In rare circumstances, your browser or app may be out of sync with our database. Logging out and back in should fix this issue.

Other issues

If you have any other issues, please ask in the #support discord channel (opens in a new tab), or contact [email protected], and we'll get back to you as soon as possible.